FAQs

DOES THE PUMP REALLY WORK?

Absolutely - just ask our customers. After a month's use, when results really start to become noticeable, a full 88%* of our customers are satisfied with the performance of their pump, with many reporting noticeable gains for size, erection quality, libido and personal confidence.

IS THE PUMP SAFE TO USE?

From the start, we've designed our penis pumps for maximum safety. Whichever pump option you choose, you'll never be able to create an unsafe level of pressure, while the solid, long-lasting design of our pump ensures total reliability for years to come.

HOW LONG SHOULD MY SESSIONS LAST?

For the best possible results, we'd recommend using your pump for 5 minutes at a time, with 3 sessions (for a total of 15 minutes use) creating unbeatable gains.

IS THE CHECKOUT SECURE?

Completely. With an SSL-Certified store, we make sure that your personal data is completely safe at all times before, during and after purchase. If you haven't brought an extended warranty, we delete your personal data 800 days after purchase, giving you even better security.

SHIPPING & RETURNS

HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

We work to ensure that all orders are processed and shipped out on the working day when they come in (keep in mind that our logistics team are based in the US). If you choose our free shipping, you should receive your package within a 2 weeks of dispatch, unless you're in a particularly inaccessible location. For orders with express shipping, expect delivery in 3 or 5 days.

IS THE PACKAGING DISCREET?

With discreet packaging and invoicing, you can be compeltely sure of discreet delivery for your Bathmate order, whether you're buying one of our pump or any of our other powerful products.

HOW MUCH DOES SHIPPING COST?

We offer completely free worldwide shipping for any orders placed through our official store. If you're looking for faster delivery, however, we also offer an express shipping option for all orders.

CAN I RETURN A HYDROMAX PUMP?

Unlike many manufacturers, we're completely confident in the performance of our products. Once you buy a pump from our store, you'll have 60 days to see how the pump performs. If, for any reason, you're not satisfied, just let us know, and send the pump back for a no-questions-asked refund. 60-day period is applicable from the date of purchase, provided on the order confirmation. We hygienically dispose of any returned pumps.